Contacting Us

Your opinions, questions, and feedback are important to us. Please feel free to contact us by any of the following methods. Note: Please allow Challenger Online customer service 24 hours to respond to emails.

Telephone: (619)423-7870
Fax: (619)429-4064
Email: sales@challengeronline.com

Challenger Online
1668 Industrial Blvd
Chula Vista, CA 91911
sales@challengeronline.com

Contents

I. Placing Orders
II. Tracking Orders
III. Our Products
IV. Shipping Methods and Destinations
V. Credit Card Processing
VI. Rejected or Unreachable Deliveries
VII. Sales Tax
VIII. 30 Day Return Policy
IX. Order Cancellations


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I. Placing Orders

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. Most orders ship out the same business day they are placed. However, there are rare occasions when orders are placed on hold either because additional information is needed to complete the order, or there is insufficient quantities. If an order consisting of more than one product is partly out of stock, only those items in stock will be shipped, and the rest placed on back order. If those items on back order have been discontinued, your order will be modified so that you will only be charged for the items that you have been shipped.

II. Tracking Orders

Upon checkout, you will receive an email confirming that your order has been placed. You will receive your tracking number as soon as your item is shipped. To track your order, click UPS or USPS.

III. Our Products

All products sold by Challenger Online are considered new, factory sealed & covered by manufacturer warranties except those that are located in the section "Refurbished Department". All of our refurbished products have passed a thorough examination by their respectable manufacturers and come with a manufacturer's warranty. If your order is delivered not in this condition, please contact us immediately.

IV. Shipping Methods and Destinations

All orders placed before 3pm PST are shipped the same business day for in stock items, except international orders which take longer for processing. Our shipping method is through United Parcel Service (UPS), Federal Express (FedEx), and United States Postal Service (USPS). To calculate shipping costs before placing an order, add the item to your shopping cart and enter your shipping address. On the next page you will be given the shipping costs before having to enter your payment information.

Orders to APO, PO Boxes, Hawaii, and Alaska

Orders destined to APO, PO Boxes, Hawaii or Alaska are shipped through United States Postal Service (USPS) and may vary in shipping costs. If an order requires any shipping costs changes, the customer will be contacted before any actual changes are carried out.

For your convenience, we offer four shipping options on all shipments shipped by UPS:

Ground
3-Day Select
2nd Day Air
Next Day Air


Note: We do not ship on weekends or holidays as these days do not count as part of the delivery time and the shipping carrier is not in service.

International orders are shipped by US Airmail. In order to protect our customers and verification purposes, it may take 4-5 weeks for international orders to be shipped. Please also have in mind that packages may be delayed upon customs declarations. Next Day and 3 Day Select shipping services are not available for international orders.

V. Credit Card Processing

Prior to shipping any product, Challenger Online runs an address verification test with the card holder's credit card company to ensure that the billing address matches. All US credit card charges are not processed until the item has been shipped.

All orders with different shipping and billing addresses may be delayed and we may contact you for verification purposes.

VI. Rejected or Unreachable Deliveries

If for any reason a delivery is refused by the customer or if the carrier (UPS, USPS) is unable to reach the recipient for delivery, Challenger Online will charge a 15% restocking fee plus the total amount of the shipping charges to the customers credit card.

VII. Sales Tax

State laws require that internet retailers collect sales tax in states where they are resident. Challenger Online is currently resident in the state of California. Subsequently we are required to charge applicable taxes to all orders shipped within California.

For California orders only:

As of Jan. 1, 2005, a new disposal fee will be added to certain products containing CRT (cathode ray tube) or LCD (liquid crystal display) screens. The fee, required by new state legislation, goes toward collecting and recycling electronic waste.

The $6 to $10 fee applies to California sales of these products: CRT or LCD computer monitors Laptop computers CRT-containing televisions

For more information, please click here.

VIII. 28-Day Return/Exchange Policy

Your complete shopping satisfaction is our number one priority. If an item you order from Challenger Online does not meet your expectations, you may return it within 28 days after placing it.

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you.

RMA (Returned Merchandise Authorization)

The following return procedures should be noted and followed with extreme accuracy:

Before returning any merchandise, you must first call to obtain an RMA (Return Merchandise Authorization) by emailing us at returns@challengeronline.com. Please provide your name, the item you wish to return, your order number, and your reason for returning. Also note whether you wish an exchange or credit. You will be replied within 24-48 hours and an RMA number will be sent to you. You must write this RMA number on the outside of the box as well as on the invoice. You can ship your item back to us through any carrier. We must receive the package within 10 days after issuing your RMA number.

Any returns shipped to us without a pre-approved RMA code will be refused without notice and automatically returned. Your invoice is required for all returns. Challenger Online reserves the right to charge a 10% restocking fee on merchandise returned. Please allow up to 14 days for RMA credits to be issued. When we receive your items, we will refund your order amount less shipping and handling fees. Credits are only made when items arrive back to our warehouse.

Return all items to:

Challenger Online Returns
1668 Industrial Blvd
Chula Vista CA, 91911


IX. Order Cancellations

Most orders in stock usually ship the same day. Because of this, you must notify us if you wish to cancel your order before they are shipped.

If an order is cancelled after it has been shipped, the customer will be responsible for all shipping fees related to order cancellations that have already shipped.